Bulky waste collection service order form

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Welcome - Step 1 of 6

Welcome

Thank you for choosing MHDC for your bulky item collection service.

  • On the day of collection, the operatives will only collect the items listed in your order.
  • Please place the items at the front of your property on the day of collection by 7am. Collection will take place between 7am and 5pm.
  • As the items are placed outside of the property, there will be no need for you to be present at the time of collection.
  • All our operatives will be dressed in Malvern Hills District Council (MHDC) branded attire. Do not hand your goods to anyone who is not dressed in MHDC branded uniform.
  • Please note that our operatives will not come into your property or garage to collect the items.
  • A note about mattresses: we are unable to remove mattresses that have been left out in the rain and are subsequently too heavy for our operatives to lift. Please consider this requirement when booking a mattress collection and either cover the mattress with polythene sheeting or place the mattress somewhere under cover but accessible, if the weather forecast is for rain. This is most important for the larger mattresses that are heavy due to their size even when dry.
  • Days of collection are subject to change due to resource availability. Current days of collection can be found at www.malvernhills.gov.uk/bulky-waste. We will advise if there are any changes to your selected day of collection.
  • If the items are not available for our operatives to collect on the day of collection, you will still be charged for the collection.
  • If the item you wish to have collected does not appear on the list, please select 'Other' and enter the item description into the text box. If we are unable to make your requested item or collection date, we will contact you to discuss and, where necessary, issue a refund.
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