Only compostable garden waste is accepted i.e.
- Grass cuttings
- Hedge and shrub clippings
- Leaves
- Twigs
- Branches less than 10cm (4”) in diameter
- Small plants and weeds
- Cut Flowers
The following items must not be put into brown bins (this
list is not exclusive):
- Kitchen or food waste (peelings, tea bags, egg shells)
- Animal waste
- Plastic bags
- Pots and trays
- Rubble or bricks
- Soil
- Tree stumps
- Branches over 10cm (4”) in diameter
Collection Information
The garden waste service is carried out on alternate weeks
and you will be advised of your collection day and week, ie week 1
or week 2 when your bin has been delivered and your service is
ready to commence.
Garden Waste bins must be out ready for collection from
7.00am on your collection day.
Crews work between 7.00am and 4.30pm and collection times can
vary so customers must ensure that their bin remains at the
collection point between these times.
The customer should place the wheelie bin at the front edge
of their property, wherever their black/green bin is collected from
currently. This is usually the boundary of their property nearest
to where our collection vehicle passes. Their bin must be on their
property and not positioned on the public highway where it could
cause an obstruction.
However, where there is no front edge to their property, they
are allowed to place their bin, in a safe position on the footpath,
on the day of collection. They must remove their bin from the
pathway, once it has been emptied.
Bins stored at the rear of their properties must be brought
round to the front unless advised otherwise.
If the customers are late putting out their bin, forget to
place out their bin, or if they are away from home on the day of
collection, the customer must store it until the next scheduled
collection. We cannot return to collect their bin if they have
placed it out after the vehicle has already passed.
Misuse of Brown Bins - Wychavon City Council will
check the use of the bin and may request return of the bin if
misused. The Council reserves the right to remove bins when
presented for collection if the householder does not use the bin in
accordance with the guidelines.
Missed Bins
If a collection is missed the customer should report it by
calling the Worcestershire Hub on 01905 722233.
Missed brown bins are now collected within three working
days.
Tagged Bins
If there is a problem with the contents of the customers’ bin
our crews will leave a ‘tag’ which explains what to do.
When the problem is resolved, the customer is required to
call the Worcestershire Hub on 01905 722233 to ask for the
collection to be made. This will be done within three working days,
providing the customer’s regular collection is not due within five
working days from the date of their request.
New Applications
Customers should contact the Worcestershire Hub on 01905
722233. They will give you a unique Garden Waste Account Reference
number. This number is required to make any payments via telephone
or on-line.
Payment will be for one years’ subscription plus an initial
one-off registration fee, which is non-refundable.
There is a maximum of three bins per household.
There are no concessions for elderly or disabled people and
this service is not available to commercial organisations or
businesses.
The annual subscription and one-off administration fee may
increase each year.
Revised charges are agreed by the Council each year and apply
from 1st April to 31st March.
How to Renew the Garden Waste Service
We will write to the customer approximately one month before
their current year’s service is due to expire, inviting them to
renew their subscription. The letter will show their Garden Waste
Account Reference, their Anniversary date and the current cost of
the service.
Payment must be made by this date for the service to continue
uninterrupted.
Failure to Pay
If the customer fails to pay by their Garden Waste
Anniversary Date the service will be suspended on this date.
If the customer further fails to pay by their second
scheduled collection after their anniversary date, then the service
will be cancelled and the bin removed. To reinstate the service
again, the customer will be required to pay the annual subscription
and the registration fee.
Special Arrangements
Sharing a Brown Bin – Neighbours can share bins,
but the bin needs to be registered and collected from the same
address.
Assisted Collection – If a customer currently
receives an ‘Assisted Collection’, their brown bin will be
collected from the same agreed place as their black and green bins.
‘Sack Only’ Properties – The Council does not
offer a garden waste sack collection with this service.